Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

All items are shipped via regular mail from our distribution centre located in London, Ontario, Canada. Please allow 2 to 3 weeks for delivery. If you are ordering outside of Canada, please, delivery may take longer.

Privacy & Security

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below. 1. What Personal Information Do We Collect? * Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in. Please see the “opt-in/opt-out” selection in Section 4 of this policy. * Cookies. Like many websites, we use "cookies". Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies. * Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site. * Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. 2. How Do We Use Your Information? * Customized Shopping. We use your information to better serve you by providing a customized shopping experience. As noted above, you may “opt-out” of this customization, or even visit and shop anonymously. * Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. * Special Offers. We may send you special offers from time to time, unless you choose to “opt-out” of receiving such offers. In addition, we may also send you special offers from other companies. Again, you may “opt-out”. If we send you offers from other businesses, we do not share your personal information with them. The offers come directly through us. Please see the “opt-in/opt-out” selection at the end of this policy. * Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets. * Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. 3. How Do We Protect the Security of Your Information? * We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. * We use encryption to protect your information contained in our customer list. * We use a firewall to protect against unlawful intrusion. * We limit access to your information on a “need to know” basis. * It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. * No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure. 4. Your Choice: Opt-in or Opt-out. It is your choice whether to receive emails or special offers from us or others. The following section provides you with this choice. Please note the default settings. · Please send me email or other mail informing me of special offers of your products or services. · Please do not send me email or other mail informing me of special offers of your products or services. · Please send me email or other mail informing me of special offers of related products or services from other companies. · Please do not send me email or other mail informing me of special offers of related products or services from other companies. 5. Children: We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian. 6. Other Websites Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org). 7. Contact Us If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us at info@terrysumsion.ca. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.

Returns & Replacements

We don't offer exchanges or refunds for “change-of-mind” situations - only if a product is deemed “faulty”. Please contact us before shipping any goods to us to be considered for refund.We do not cover the cost of any additional shipping charges.

 

Ordering

All items displayed on the website are currently in-stock unless otherwise shown. We don't back-order from suppliers, so whatever you order will be shipped out at the first available opportunity. All customers must register with our Website before checking-out. Our Website shopping-cart uses Javascript to perform many actions. If you experience problems checking-out, ensure your browser has Javascript enabled.

 

Payment, Pricing & Promotions

The Website offers 2 methods of payment, cheque and PayPal. Visa and Mastercard and other credit cards are accepted if you elect to check-out via PayPal. All prices online are in Canadian dollars and apply to on-line purchases only. If paying by cheque, your order will not be shipped until your cheque has cleared.

 

Viewing Orders

Upon registering, you will be sent an account confirmation email with logon details to access your account. Click on the confirmation link in the email and you're away... EXTRACT FROM THE ACCOUNT CONFIRMATION EMAIL: "Your e-mail must be confirmed before using it to log in to our store.To confirm the e-mail and instantly log in, please, use this confirmation link. This link is valid only once." After successfully logging into the Website, you can update your contact details; view current & past orders; check out your product reviews and more, just by clicking the "My Account" link. Please contact us immediately if you have any problems creating or using your account.

 

Updating Account Information

It is important to keep your personal information up to date so that we can ensure proper payment and delivery of your items. If you are having difficulty updating your information or have lost your password, please contact us at info@terrysumsion.ca so that we may assist you. Do not provide any personal information in the email but include your telephone number so that we may contact you personally.